We of course want you to love your pieces! We do our best to provide
you with quality and varied images and a good description of the product
to ensure you know what you are getting.
However, if something arrives and ends up not being what you are after, we will gladly exchange the item/s for a store credit/online gift card, but do not refund for change of mind.
You may do this easily in store or we can do via post, however, shipping will be at your cost to return the item/s.
All exchanges must be made within 30 days of purchase.
Items must be unused, in their original condition, and in the original packaging, with proof of purchase provided.
Exchanges can be made in-store or via post. For postal exchanges, return shipping will be at your expense and we will issue you with a store credit/online gift card upon receipt.
Please note:
~ There is NO exchange or refund on SALE items.
~ No exchange or refund on earrings or dummies due to hygiene reasons.
~ All gift cards are non transferrable.
~ We do not offer refund or exchange on Afterpay sales.
For change of mind returns please email contact@commoncircus.com.au to start the process and receive return instructions.
Faulty Items
Our team carefully packs your order to ensure it arrives safely and in excellent condition. However, if an item is damaged in transit, please contact us as soon as possible, as we must lodge a claim within 24 hours of you receiving your goods.
Please email the following to contact@commoncircus.com.au
Photos of the damaged item
Photos of the box/packaging
A photo of the shipping label
We’ll resolve the issue for you. If a replacement is available, we’ll send it to you, or we’ll process a refund if necessary.
Thank you for your understanding and support! If you have any questions, feel free to reach out to us at contact@commoncircus.com.au
