FAQs

All orders are picked and packed with care and love as soon as possible
within our store hours of 9am - 4pm. For in store pick, you will receive
a notification when your bundle is ready to collect. For parcels being
posted, our couriers will pick up the next day. You will receive
tracking notification when your order has been packaged and booked with
the courier, so you can follow it's journey to you!

We do! Select "In store pick up" at either of our locations at check out
and you can collect your order from our store in Hamilton!
As soon as your order is ready to collect, we will send you a
notification via the email provided in your order. This will usually be
the same day the order is placed if within store hours of 9am - 4pm.

We do not currently offer international shipping.

Be sure to contact us by email and ask the question! We will always try
to get something in for you if we can. Email the shop crew at
shop@commoncircus.com.au and we will see if we can help! Or pop in store
and chat to one of our friendly faces at the homewares counter and we
will do our best to help you out.

Our courier will email you once they have collected your order from our
store. This email will contain important information for you. You will
be supplied with a tracking number to track your parcel. Please check
the tracking information to see where your parcel is at in transit. If
you cannot find the email, please check your junk folder. If you have
any further queries regarding your order please email
shop@commoncircus.com.au and our team will assist.

Proceed to place your order via our website. Check out will give you a
shipping cost before you confirm your order. Postage costs are
calculated due to size, weight and distance.

Shipping rates:

~ Standard shipping $13

~ Medium weight shipping $16

~ Heavy goods shipping $22 - $50

Our in store gift cards are different to our online gift cards. If you
have purchased a gift card in store, you will need to redeem it in
store. If you have purchased a gift card online, it will need to be
redeemed online. If you have any queries please email
shop@commoncircus.com.au and our team will get back to you.

Your order is packed with care by our team to ensure it arrives to you
safely. We check the condition of items prior to sending to ensure it is
in great condition. In the unfortunate event that your item is damaged
in transit, please contact us ASAP as we need to put in a claim within
24 hours of you receiving your goods. We will require images of your
broken goods, the box/packaging and the shipping label. If you can email
these through to shop@commoncircus.com.au we will sort it out for you.
If we have a replacement, we will send that or of course process a
refund.

We of course want you to love your pieces! We do our best to provide
you with quality and varied images and a good description of the product
to ensure you know what you are getting. However, if something arrives
and ends up not being what you are after, we will gladly exchange the
item/s, but do not refund for change of mind.

You may do this easily in store or we can do via post, however,
shipping will be at your cost to return the item and send new product/s.
Please email shop@commoncircus.com.au if you wish to do this.

Please note:

~ There is NO exchange or refund on SALE items.

~ No exchange or refund on earrings or dummies due to hygiene reasons.

~ All gift cards are non transferrable.

~ We do not offer refund or exchange on Afterpay sales.