Refund policy

Refund & Returns Policy

We want you to love your pieces! We do our best to provide detailed descriptions and quality images so you know exactly what you’re purchasing.

If your order arrives and it’s not quite right, we’re happy to accept it back for a store credit/online gift card — we do not offer refunds for change of mind.

This means that if you need a different size or colour, you’ll need to return the original item first. Once we receive it in acceptable condition, we’ll issue you with a store credit that you can use to place a new order. We do not hold items for exchanges.


To start a return, click here. 

 

What is "Free Returns" coverage?


When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange for free. 

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.



Conditions for Returns

  • Returns must be made within 14 days of purchase.

  • Items must be unused, in their original condition and packaging, with proof of purchase provided.

  • Return shipping costs are at the customer’s expense.

  • Returns can be made in-store at our warehouse or posted back to us. Once we receive and approve the return, we’ll issue your store credit/online gift card.


Please Note

  • All sale items are Final Sale.

  • There are no returns or refunds on earrings or dummies due to hygiene reasons.

  • All gift cards are non-transferable.


 

Faulty Items

Our team carefully packs every order to ensure it arrives safely and in excellent condition.
If your item arrives damaged in transit, please contact us as soon as possible — we need to lodge a claim within 24 hours of you receiving your order.

Please start a return here and provide the following details:

  • Clear photos of the damaged item

  • A photo of the box/packaging

  • A photo of the shipping label

Once we’ve received this information, we’ll resolve the issue promptly.
If a replacement is available, we’ll send it to you; otherwise, we’ll arrange a refund.

Thank you for your understanding and support!
If you have any questions, please reach out to us at contact@commoncircus.com.au.